Bookkeeping FAQs

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1. What size businesses do you work with? 

We work with a variety of businesses — from sole traders and start-ups to established SMEs. Our Xero bookkeeping services are tailored to meet the specific needs of your business, regardless of size.

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2. What does your bookkeeping service include?

Our Xero bookkeeping service covers:

• Recording day-to-day transactions

• Invoicing and payment tracking

• Bank reconciliation

• VAT returns

• Monthly or quarterly financial reports

• Collaboration with your accountant to ensure accurate year-end accounts

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3. Can you work with cloud-based accounting platforms? 

Yes. We exclusively use Xero to provide streamlined, cloud-based bookkeeping. If you're not currently using Xero, we’ll guide you through the setup and help migrate your data efficiently.

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4. Do you offer one-off or ongoing support? 

We offer both. Whether you need a one-off clean-up or regular weekly/monthly support, we can tailor a service package to suit your needs.

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5. How much does your bookkeeping service cost? 

Our pricing is completely bespoke, depending on the volume and complexity of your transactions. We’ll provide a transparent quote following a free consultation — with no hidden fees.

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Utility Management FAQs

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1. How does your utility brokerage work? 

We compare rates from a wide panel of trusted suppliers to find the most competitive deals for your business. We also manage the entire process — from contract setup and renewals to supplier communication — saving you time, stress, and money.

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2. What utilities do you manage?

We manage a full range of essential business services, including:

• Electricity

• Gas

• Water

• Telecommunications

• Card terminals (merchant services)

• Business insurance

Whether you're operating a single site or managing multiple locations, we ensure your services are competitively priced and efficiently handled.

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3. Do you charge a fee for this service? 

No, our service is completely free to you. We’re paid a commission by the supplier once your contract goes live — allowing us to provide expert support at no direct cost to your business.

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4. I already have a supplier. Can you still help?

Absolutely. We’re happy to review your current contracts to check if you’re on the most competitive terms. If we can find a better option or renegotiate for you, we’ll guide you through the switch seamlessly.

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5. Can you support multi-site businesses?

Yes. We regularly help businesses with multiple premises consolidate their accounts and often unlock group discounts that reduce overall costs.

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6. What do I need to provide for a quote?

To get started, we’ll need:

• A signed Letter of Authority (LOA)

• A copy of your most recent utility bill or service invoice

This allows us to access your usage data and request accurate, tailored quotes from suppliers on your behalf.

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7. Where can I find a Letter of Authority (LOA) and how do I get it signed?

To begin the tendering process and obtain competitive utility rates, we require a signed LOA and a recent copy of your utility bill. You can arrange this easily:

• Download a standard LOA using the link provided anywhere on our site or here.

• Email us at info@mo-bs.co.uk to request an LOA for electronic signature.

• Prefer a face-to-face approach? We're happy to visit your site and collect the signature in person.

This ensures we can act on your behalf with suppliers, making the switching process smooth, compliant, and stress-free.

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Marketing FAQs

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1. What does your social media marketing service include?

We offer end-to-end social media management, including:

• Branded content creation

• Posting schedules and publishing

• Audience engagement

• Strategy development tailored to your goals
  Our aim is to grow your online presence and attract the right customers for your business.

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2. Do you take control of our social media accounts?

Yes. With your approval, we fully manage your business's social media platforms — including content planning, publishing, and performance tracking — to ensure your messaging is consistent, engaging, and aligned with your brand.

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3. Do you attend networking events on behalf of our business?

Yes. We regularly represent clients at both local and industry events to build brand visibility, foster new connections, and identify growth opportunities on your behalf.

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How do you measure marketing performance?

We track key performance indicators such as:

• Engagement (likes, shares, comments)

• Follower growth

• Post reach

• Lead generation
  Regular updates and insight reports are provided so you can see what’s working and where we’re focusing next.​

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5. How is your pricing determined?

Our pricing is completely bespoke. Once we understand your marketing goals and the level of support you need, we’ll provide a tailored proposal with clear deliverables and transparent costs.