Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information – Name, email address, phone number, company name, and postal address.

• Billing & Financial Information – Utility bills (as needed for utility switching).

• Marketing & Communication Preferences – Your preferences for receiving communications from us and third parties.

• Technical Data – IP address, browser type, and usage data when you access our website.

2. How We Collect Information

We collect personal information via the following methods:

• Direct interactions (e.g. when you fill out forms, email us, or call us)

• When you submit a utility bill or bookkeeping documents

• From publicly available sources

• Through cookies and analytics tools when visiting our website

3. How We Use Your Information

We use the data we collect to:

• Provide our services, including utility comparisons, bookkeeping, and marketing support

• Communicate with you about your account, service updates, or changes

• Fulfil legal and contractual obligations

• Improve our services and user experience

• Send relevant marketing (if consent has been given)

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Approved third-party service providers (e.g. utility suppliers, accounting software providers)

• Professional advisers (e.g. accountants, lawyers)

• Regulators or law enforcement if required by law

• Marketing platforms, but only with your consent

We ensure all third parties respect your data and comply with the UK GDPR.

5. Data Security

We implement appropriate technical and organisational measures to secure your data and prevent unauthorised access, alteration, disclosure, or destruction.

6. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to processing or request restriction

• Withdraw consent at any time (for marketing or non-essential communication)

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, please contact us at: info@mo-bs.co.uk

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics. You can adjust cookie preferences in your browser settings.

9. Minors

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised "Last updated" date.

11. Contact Us

If you have any questions about this policy or your data, please get in touch:

M & O Business Solutions Ltd
Email: info@mo-bs.co.uk